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Chase Bank is known for its excellent customer service and robust rewards program. If you are a Chase customer or considering becoming one, it’s important to understand how to navi... To send payments by mail, please use the below address. To make payments in-person, visit any First Merchants branch. To make payments online, call our Customer Care team at 1.800.205.3464 to have the loan account added to your First Merchants Online Banking. To send payment by mail, please use this address: First Merchants Bank. P.O. Box 7011. Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) provides a complete, private label mortgage subservicing program for commercial banks, thrift institutions, credit unions, mortgage bankers, and state and other housing finance agencies. Clients benefit from reduced operating expenses, improved borrower service and enhanced regulatory compliance.

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